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User Guide.

Step-by-step guide to setting up your Bitkey wallet

Getting Started

01

Download the App

Download the Bitkey mobile app from the App Store or Google Play Store.

02

Order Hardware Device

Order your Bitkey hardware device from our secure checkout.

03

Setup Your Wallet

Follow the in-app setup process to configure your multi-signature wallet.

04

Secure Your Keys

Complete the security setup and backup your recovery information.

Detailed Setup Process

1. App Installation & Account Creation

  • • Download Bitkey from your device's app store
  • • Create your account with email verification
  • • Set up your initial security preferences
  • • Review and accept terms of service

2. Hardware Device Pairing

  • • Unbox your Bitkey hardware device
  • • Enable Bluetooth on your mobile device
  • • Follow the in-app pairing instructions
  • • Verify the device connection and authenticity

3. Multi-Signature Configuration

  • • Generate your first signing key on the hardware device
  • • Create your mobile app signing key
  • • Set up the recovery key with Bitkey's secure service
  • • Test the multi-signature setup with a small transaction

4. Recovery & Security Setup

  • • Write down your recovery seed phrase
  • • Store the seed phrase in a secure location
  • • Set up trusted contacts for social recovery
  • • Configure spending limits and notifications

Security Best Practices

Hardware Device Care

Keep your Bitkey hardware device in a safe, dry place. Avoid exposing it to extreme temperatures or magnetic fields. The device is designed to be durable, but proper care ensures longevity.

Recovery Information

Store your recovery seed phrase in multiple secure locations. Never store it digitally or share it with anyone. Consider using a fireproof safe or safety deposit box.

Regular Updates

Keep your Bitkey app updated to the latest version for security improvements and new features. The hardware device will automatically receive firmware updates through the app.

Common Issues

Device Won't Connect

If your hardware device won't pair with the app:

  • • Ensure Bluetooth is enabled on your phone
  • • Make sure the device is charged
  • • Restart both devices and try again
  • • Check for app updates

Transaction Issues

If transactions are failing or pending:

  • • Check your internet connection
  • • Verify both devices are connected
  • • Ensure sufficient Bitcoin balance for fees
  • • Contact support if issues persist